DELIVERY OF PRODUCTS
TRACKING THE ORDER
After the Customer has registered the order, and it has been processed / sent by the Seller, the Customer can track its status in the customer's account, in the "My Orders" section.
After the delivery of the Order to the courier company by the Seller, the Customer can be informed by SMS by the courier company on the planned delivery and on the value to be paid, if applicable.
Also, the order can be tracked based on the tracking number that will be available both in the customer's User Account and in the information SMS sent by the courier company.
MODIFICATION OR CANCELLATION OF THE ORDER
The possibility of canceling an order or delivery is available in the customer account, "My Orders" section, provided that the ordered products are not already delivered to the courier company.
After canceling a card transaction, the issuing bank will unlock the blocked amount in the customer's account within 1-30 days, depending on its policy.
a). For the products that are in stock, the Seller undertakes to process and hand over to the courier company any order completed and confirmed on the site within 24-48 working hours. Usually, the courier companies we work with deliver the packages within 24-48 hours from the date of taking the order from the Seller. PilotShop.ro is not responsible for any delay or impossibility of delivery due to the Manufacturers / Suppliers, the courier company or the Buyer that may occur later, but not limited to: working days, public holidays, special situations related to the weather , pandemic, quarantine, cases of force majeure and other situations beyond reasonable control.
b). For products that are not in stock, the delivery time will be communicated to the customer after registration of the order. Depending on the term communicated by the Seller, the Customer will confirm if he wants to keep or cancel the order.
The seller is not responsible for any delay in delivery of products that may occur in the following situations, but not limited to: availability in stock of products at the Supplier or Distributor, delays in transport due to transport / courier films, material errors, errors for processing orders at the Seller or Manufacturer / Distributor, customs procedures, weather conditions, cases of force majeure, etc
a). DELIVERY BY COURIER: The products sold by PilotShop.ro are delivered using express courier services provided by DPD. All products are new and delivered in the original packaging of the manufacturer. The seller will take all measures to ensure that the packaging of the products is appropriate in such a way as to ensure the integrity and functionality of the Goods. The seller has the obligation to send together with the products the invoice, packing slip, the certificate of conformity and the guarantee / quality certificate, together with all the operating instructions, technical manuals, installation CDs and other documents that accompany the product.
The products are delivered to the front of the house / block building. The customer has the obligation to ensure that, at the date of delivery, there are persons designated to receive the products.
The delivery fee starts from the minimum amount of 17 Lei with VAT included, the total value of the transport will be displayed in the shopping cart before placing the order and this may differ depending on:
- weight, volume and type of products ordered
- delivery area: depending on the destination, a zone surcharge will be applied to the courier costs, which will be included in the total cost of transport
- for the option to open the package upon delivery, a fee will be applied which will be displayed separately in the shopping cart
- for the product testing option a fee will be applied which will be displayed separately in the shopping cart
- for the cash on delivery payment option, a fee will be added which will be displayed separately in the shopping cart
b). PICK-UP AT PILOTSHOP.RO SHOWROOM:
The personal pick-up service in the PilotShop showroom is available at the end of the order, in the Delivery method section.
Delivery in the showroom is free for all orders placed directly in the showroom (direct purchase), as well as for orders placed online and which are paid at the time of placing the order or which will be paid in cash or by card in the showroom.
If the products are not in stock in the showroom, the Seller will notify the Customer by e-mail or SMS when they arrive in the showroom, to be picked up. From the moment they arrive, the products are kept in the showroom for 3 days (including the day the pick-up notification was sent).
If the Customer has chosen to pick up from the showroom and has not paid for the products, the Seller undertakes to reserve the products ordered by the Customer for 3 days to be available for pickup, after which, if the customer has not picked up the products, the Seller reserves the right to cancel the order and put the products back on sale.
If the Customer has chosen to pick up from the showroom and paid for the products, the Seller undertakes to reserve the products purchased by the Customer for 7 days to be available for delivery, after which, if the customer has not picked up the products, the Seller reserves the right to cancel the order and return the customer's money.
For orders paid online (with online card, bank transfer), the Customer must present the identity card vor verification in order to hand over the products. For legal entities, a power of attorney from the company is also required.
When picking up from the showroom, the products from the categories Headphones, Watches, GPS, radio stations and other electronic products WILL BE TESTED to ascertain their FUNCTIONALITY. If the Buyer refuses the testing, it will be considered that the product is delivered functional, without any scratches and with the screen intact. Also, the Buyer will be asked to sign a document certifying the refusal to verify the product.
Any return request for the products purchased from the above-mentioned categories, which were picked up from the Pilotshop showroom and for which the Buyer refused testing, will be received ONLY under the conditions provided in the WARRANTY CERTIFICATE.
When picking up clothing, shoes, sunglasses from the showroom, the Customer is responsible for testing the products and the Seller will provide the customer with adequate facilities (eg test booth) for testing these products.
ALL PRODUCTS COLLECTED FROM THE PILOTSHOP SHOWROOM, CONSIDERING THAT THE CUSTOMER HAS BEEN OFFERED THE CHANCE TO INSPECT / VISUALIZE / TEST / THE PRODUCTS, LOSE THE RIGHT TO RETURN PURSUANT to O.U.G. no. 34/2014 on consumer protection when concluding and executing distance contracts.